Shipping & Returns
Shipping
Policy
All products ordered here are dispatched by First Class Royal Mail (small parcel) post on the day your order is placed.
Depending on Royal Mail collection times your products ought to arrive the following day, or within two or three days at most. Please do let us know if this doesn’t happen.
Where orders are too large for one typical (small parcel) letterbox delivery we will organise a larger delivery and cover the cost. This would typically involve an order of six or more masks. Remember, all UK deliveries are FREE.
If you are a retailer or wholesaler interested in stocking MaybeMaisie products, please call and we can discuss how best to meet your requirements.
Returns & Exchanges
Thank you for shopping with MaybeMaisie. We want everyone who visits to be completely happy so if you have any concerns about your product, whether it's one of our washable cotton face masks or a unique handmade Yorkshire Tweed bag, please do get in touch – straightaway. We’ll sort it!
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We are happy to refund or exchange your mask within 30 days of purchase if you are not happy for any reason; simply email MaybeMaisie and we’ll organise the refund or exchange immediately.
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To sum up: If you are not 100 per cent happy then please let us know so we can put it right! If you are happy then we are…and perhaps you’d be happy to tell others? Thank you.
Privacy Policy
When you conduct a transaction on our website, as part of the process we collect the personal information you give us such as your name, address and email address.
We use this information to provide you with any product(s) and/or to contact website visitors and users with general or personalised promotional messages, information, offers and other matters in relation to your purchases. Your personal information will be used for the specific reasons stated above only.
For more information about how we store, use, share and disclose website visitors' personal information please read our full privacy policy here